Fentrica - Email Delivery Delays (SendGrid) – Incident details

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Email Delivery Delays (SendGrid)

ResolvedDegraded performance42 minutes

Affected

Building Digitalization Suite

Degraded performance from 3:17 PM to 3:59 PM

Mantis

Degraded performance from 3:17 PM to 3:59 PM

Messaging

  • ResolvedUTC

    This incident has been resolved. Due to a significant traffic spike, our service provider temporarily held some emails for additional spam inspection. The provider has now adjusted their thresholds, and email delivery has returned to normal.

  • InvestigatingUTC

    We are currently observing delays in transactional email delivery. We are actively monitoring the situation and will post updates as soon as more information is available