tag:fentrica.instatus.com,2005:/history Fentrica Status - Incident history 2026-09-08T16:39:53.301+00:00 Fentrica tag:fentrica.instatus.com,2005:Incident/cmtswam7b09rg0wpqlduf8xrc 2026-09-08T16:39:53.301+00:00 2026-09-08T16:40:00.961+00:00 Entso-e Transparency platform API down Type: Incident

Duration: 12 hours and 7 minutes

Affected Components: Measurements

Sep 8, 16:40:00 GMT+0
Monitoring - We are currently monitoring the Entso-E API..

Sep 8, 16:39:53 GMT+0
Investigating - The ENTSO-E Transparency Platform API is currently down (see ENTSO-E notice: <https://transparency.entsoe.eu/news?id=7921d232-addf-4b78-9c1b-d9791ed8e82b>). Impact: Customers who source day-ahead market prices from ENTSO-E are not receiving new price data. As a result, the energy optimisation AI model cannot optimise BESS schedules until prices are available again. Nothing is broken on our side — all Fentrica systems are operating normally. Price fetching and optimisation will resume automatically once the ENTSO-E API is restored. ENTSO-E has stated it will provide an update once normal operations are fully restored. We will post here as soon as we see the API recover..

Sep 9, 04:46:44 GMT+0
Resolved - This incident has been resolved..

]]> tag:fentrica.instatus.com,2005:Incident/cmt7i1xgh02pg07ocou283h1v 2026-08-24T17:18:02.446+00:00 2026-08-24T17:18:02.446+00:00 Maintenance module is back up and running Type: Incident

Affected Components: Beetle

Aug 24, 17:18:02 GMT+0
Investigating - Beetle is down at the moment. This incident was automatically created by Instatus monitoring..

Aug 24, 18:28:16 GMT+0
Resolved - Beetle is back up. This incident was automatically resolved by Instatus monitoring..

Aug 24, 17:44:59 GMT+0
Identified - Due to ongoing instability with our primary data center provider, our engineering team has initiated a full service failover to a secondary data center to restore normal operations. You may experience brief intermittent latency or minor errors while traffic finishes rerouting.

Aug 24, 18:22:40 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:fentrica.instatus.com,2005:Maintenance/cmr0jqvwg07j50kn497imo1kk 2026-07-01T20:00:00.000+00:00 2026-06-30T21:00:01.000+00:00 We have planned maintenance on our database infrastructure coming up. Type: Maintenance

Duration: 1 day and 23 minutes

Affected Components: Orgs, Beetle, Measurements, Rental, Hive, Mantis

Jun 30, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 1, 21:23:07 GMT+0
Completed - Maintenance has completed successfully..

Jun 30, 11:11:40 GMT+0
Identified - During this window the platform may be briefly slower or partly unavailable. No action is needed on your side, and no data will be affected. .

]]> tag:fentrica.instatus.com,2005:Incident/cmkmqmgdc00x9fzzyhfvdz94t 2026-01-20T15:17:10.008+00:00 2026-01-20T15:17:10.008+00:00 Email Delivery Delays (SendGrid) Type: Incident

Duration: 42 minutes

Affected Components: Mantis, , Messaging →

Jan 20, 15:17:10 GMT+0
Investigating - We are currently observing delays in transactional email delivery. We are actively monitoring the situation and will post updates as soon as more information is available.

Jan 20, 15:59:39 GMT+0
Resolved - > This incident has been resolved. Due to a significant traffic spike, our service provider temporarily held some emails for additional spam inspection. The provider has now adjusted their thresholds, and email delivery has returned to normal..

]]>