Fentrica Status - Incident history https://fentrica.instatus.com Fentrica Tue, 8 Sep 2026 16:39:53 +0000 Entso-e Transparency platform API down Type: Incident Duration: 12 hours and 7 minutes Affected Components: Measurements Sep 8, 16:40:00 GMT+0 - Monitoring - We are currently monitoring the Entso-E API. Sep 8, 16:39:53 GMT+0 - Investigating - The ENTSO-E Transparency Platform API is currently down (see ENTSO-E notice: <https://transparency.entsoe.eu/news?id=7921d232-addf-4b78-9c1b-d9791ed8e82b>). Impact: Customers who source day-ahead market prices from ENTSO-E are not receiving new price data. As a result, the energy optimisation AI model cannot optimise BESS schedules until prices are available again. Nothing is broken on our side — all Fentrica systems are operating normally. Price fetching and optimisation will resume automatically once the ENTSO-E API is restored. ENTSO-E has stated it will provide an update once normal operations are fully restored. We will post here as soon as we see the API recover. Sep 9, 04:46:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 12 hours and 7 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>16:40:00</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently monitoring the Entso-E API..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>16:39:53</var> GMT+0</small><br><strong>Investigating</strong> - The ENTSO-E Transparency Platform API is currently down (see ENTSO-E notice: <https://transparency.entsoe.eu/news?id=7921d232-addf-4b78-9c1b-d9791ed8e82b>). Impact: Customers who source day-ahead market prices from ENTSO-E are not receiving new price data. As a result, the energy optimisation AI model cannot optimise BESS schedules until prices are available again. Nothing is broken on our side — all Fentrica systems are operating normally. Price fetching and optimisation will resume automatically once the ENTSO-E API is restored. ENTSO-E has stated it will provide an update once normal operations are fully restored. We will post here as soon as we see the API recover..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>04:46:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 8 Sep 2026 16:39:53 +0000 https://fentrica.instatus.com/incident/cmtswam7b09rg0wpqlduf8xrc https://fentrica.instatus.com/incident/cmtswam7b09rg0wpqlduf8xrc Maintenance module is back up and running Type: Incident Affected Components: Beetle Aug 24, 17:18:02 GMT+0 - Investigating - Beetle is down at the moment. This incident was automatically created by Instatus monitoring. Aug 24, 18:28:16 GMT+0 - Resolved - Beetle is back up. This incident was automatically resolved by Instatus monitoring. Aug 24, 17:44:59 GMT+0 - Identified - Due to ongoing instability with our primary data center provider, our engineering team has initiated a full service failover to a secondary data center to restore normal operations. You may experience brief intermittent latency or minor errors while traffic finishes rerouting Aug 24, 18:22:40 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>17:18:02</var> GMT+0</small><br><strong>Investigating</strong> - Beetle is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>18:28:16</var> GMT+0</small><br><strong>Resolved</strong> - Beetle is back up. This incident was automatically resolved by Instatus monitoring..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>17:44:59</var> GMT+0</small><br><strong>Identified</strong> - Due to ongoing instability with our primary data center provider, our engineering team has initiated a full service failover to a secondary data center to restore normal operations. You may experience brief intermittent latency or minor errors while traffic finishes rerouting.</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>18:22:40</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Mon, 24 Aug 2026 17:18:02 +0000 https://fentrica.instatus.com/incident/cmt7i1xgh02pg07ocou283h1v https://fentrica.instatus.com/incident/cmt7i1xgh02pg07ocou283h1v We have planned maintenance on our database infrastructure coming up. Type: Maintenance Duration: 1 day and 23 minutes Affected Components: Orgs, Beetle, Measurements, Rental, Hive, Mantis Jun 30, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 1, 21:23:07 GMT+0 - Completed - Maintenance has completed successfully. Jun 30, 11:11:40 GMT+0 - Identified - During this window the platform may be briefly slower or partly unavailable. No action is needed on your side, and no data will be affected. Type: Maintenance

Duration: 1 day and 23 minutes

Affected Components: , , , , ,

<p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>21:23:07</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>11:11:40</var> GMT+0</small><br><strong>Identified</strong> - During this window the platform may be briefly slower or partly unavailable. No action is needed on your side, and no data will be affected. .</p> ]]> Wed, 1 Jul 2026 20:00:00 +0000 https://fentrica.instatus.com/maintenance/cmr0jqvwg07j50kn497imo1kk https://fentrica.instatus.com/maintenance/cmr0jqvwg07j50kn497imo1kk Email Delivery Delays (SendGrid) Type: Incident Duration: 42 minutes Affected Components: Mantis, , Messaging → Jan 20, 15:17:10 GMT+0 - Investigating - We are currently observing delays in transactional email delivery. We are actively monitoring the situation and will post updates as soon as more information is available Jan 20, 15:59:39 GMT+0 - Resolved - > This incident has been resolved. Due to a significant traffic spike, our service provider temporarily held some emails for additional spam inspection. The provider has now adjusted their thresholds, and email delivery has returned to normal. Type: Incident

Duration: 42 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>15:17:10</var> GMT+0</small><br><strong>Investigating</strong> - We are currently observing delays in transactional email delivery. We are actively monitoring the situation and will post updates as soon as more information is available.</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>15:59:39</var> GMT+0</small><br><strong>Resolved</strong> - > This incident has been resolved. Due to a significant traffic spike, our service provider temporarily held some emails for additional spam inspection. The provider has now adjusted their thresholds, and email delivery has returned to normal..</p> ]]> Tue, 20 Jan 2026 15:17:10 +0000 https://fentrica.instatus.com/incident/cmkmqmgdc00x9fzzyhfvdz94t https://fentrica.instatus.com/incident/cmkmqmgdc00x9fzzyhfvdz94t